Terms and Conditions
We are always pleased to assist our clients whenever we can. This document gives details of our terms and
conditions of service. If, however, you have any queries or need clarification, please contact us and a member of
staff will be happy to help you.
Please be aware that any information provided through any part of our website (examples: forum, blog, news,
main site, live chat, phone, email, …) is for fun & entertainment purposes only and does not constitute
professional advice. No professional advice can be given without a clinical consultation with a dentist. For
professional dental advice we strongly recommend that you see a dentist for consultation.
Treatment planning :
Once your treatment plan has been agreed with the Dentist, we will provide printed details of your plan. If this
plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment
plans are valid for net 90 days from the date the treatment was prescribed. If there are any points on your
treatment plan that you wish to query, please do not hesitate to ask us, before the appointments for actual
treatments are made.
Consent forms :
Certain treatments require completion of a written consent form. This is in order to explain the treatment,
aftercare and any risk to you thoroughly, before any of these treatments are carried out.
Fees :
Enhance does not operate a credit account system and we require fees to be settled at the appointment where
treatment is provided. Where treatment incurs a laboratory fee, at least 50% of the total fee is due at the
appointment where impressions are taken. Fees for certain treatments like Dental Implants and Invisalign® are
taken in staged payments at each visit.
In cases where treatment is paid for on finance through a Finance company, please be aware that the finance
agreement must be accepted and signed prior to the start of that treatment. Please note that finance is only
available on treatments over £500, not including Emergency Dental Treatment, and that a minimum deposit
may also be required.
If you have financed any of the costs of your treatment through the finance company, and wish to cancel your
treatment after signing the agreement forms, please be aware that a cancellation fee of up to 15% of the total
finance amount will be charged.
We do not accept any payments by cheque.
Fees for treatment where intravenous sedation is included, must be settled prior to the appointment to avoid
financial transactions, or signatures being required, whilst a client is still under the influence of the sedative.
Enhance reserves the right to charge time based deposits for booking future appointments. Deposits are
deductible off the cost of treatment.
Enhance reserves the right to make a charge for any debt passed to a debt collection agency.
All the fees applied for any form of Dental treatment at the clinic are based on; the materials used, laboratory
costs incurred (if applicable), and the clinical time spent. The fees are however, demonstrated as treatments
prescribed on the treatment plan for your information.
Late cancellation or missed appointments :
Enhance reserves the right to charge up to £100 per hour, in the event of a missed appointment or an
appointment cancelled with less than 24 hour notice. For appointments longer than 1 hour, we require at least 72
hour notice of cancellation.
Late for appointments :
We understand that some patients travel long distances to get to the clinic, and in some cases being late for
appointments can be unavoidable. If you are more than 10 minutes, please be aware that you may be asked to
reschedule your appointment.
Guarantee :
At Enhance our Lumineers, Ceramic Veneers, Ceramic crowns and Implant crowns are guaranteed for a period
of 1 year following placement, provided that the following conditions are met:
- The patient has fully paid for the treatment and does not owe the practice any money for the treatment
received. - The Veneers, Lumineers, Crowns & Implant crowns have not been damaged as a result of an accident,
trauma or excessive grinding. - The patient has followed all post treatment maintenance recommendations made by our dentists.
- The patient has attended and routine examination every 6 months.
Some treatments may have a guarantee of less than 1 year, and in this case you will be informed by your
Dentist either verbally or in writing, or both.
Personal Details :
It is very important that you give a full medical history and details of any medication you take. Should these
change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform the
clinic of any changes in either personal details and/or their medical history.
Use of Images and X-rays:
Enhance may use images and x-rays of your smile and teeth only, for marketing and educational purposes on
the website, and on promotional and educational literature. Your name will never be published, and identity will
never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us
know.
Use of patient contact details:
At Enhance the health of our patients is our highest priority, and we also like to keep our patients informed of
various important changes at the clinic and of our latest special offers. We like to remind our patients of their
appointments, when they are due for appointments, and other various important reminders. On this note, you
may be periodically contacted by the clinic via phone, text, email or by letter in the post. If you DO NOT wish to
be contacted by the clinic by any or all of these means, please let us know.
Complaint’s policy:
At Enhance we always take complaints about any aspects of our services very seriously, in order to ensure that
every patient has only the very best experience at all times.
Complaints can be made in writing by filling out a simple complaints form available from reception, or via email
through our online website contact form, by the patient or by an authorized person on the patient’s behalf.
Complaints should be made to the ‘Clinic Management’, and should be clear, so that they can be dealt with
efficiently.
Every complaint will receive immediate written/email acknowledgment, and the Management will strive to resolve
the complaint within a quick, reasonable period of time (usually about 2 weeks). For our full complaints
procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical
care or associated charges it will normally be acknowledged by the Management team and then referred to the
treating Dentist. Please note that in these cases, Enhance accepts no liability on behalf of the treating Dentist
and acts as a liaison between the patient and the treating Dentist, only.
If you are unsatisfied with our internal handling of your complaint, you are free to forward your complaint to
the Dental Complaints Service (www.dentalcomplaints.org.uk). If still unsatisfied, you may wish to forward your
complaint to the General Dental Council.
No tolerance/Abuse policy:
At Enhance we operate a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken
behaviour, persistent missing and late cancellation of appointments (after multiple warnings). In these
situations, Enhance reserves the right to refuse treatment and admission.
Data Protection Act:
We store all patient personal details on a secure computer system in accordance with the Data Protection Act.
All clinical notes, digital radio-graphs, digital photographs etc remain the property of Enhance. Copies of notes,
radiographs and photographs can be made available on request, and Dream Smile Dental Clinic reserves the
right to charge an administration fee for these.